These aren't the Sullivans you're looking for
{For reasons that will become obvious, bits of this entry are [redacted] in [cute square brackets] like that.}
mrs.![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
ceemage has a fairly unusual first name, to the extent that she was able to get a gmail address in the highly-prized format [firstname][lastname]@gmail.com.
In other words, no need to add a sequential number, year of birth or any other of that fannying around.
Of course, as XKCD has noted, this can lead to its own problems:
Depending on the exact nature of the stray e-mails she gets, she either just ignores these or does a bit of detective work to rectify the situation.
The latest e-mail of this type is particularly puzzling:
Which is all very nice, but we have no idea who our mystery donor is.
It looks like a clear-cut case where Elizabeth Sullivan has assumed that the [firstname] [lastname] that *she* knows has the e-mail address [firstname][lastname]@gmail.com.
But she doesn't - we do.
Any suggestions for what we should do in response to this?
Really, we need to persuade Aer Lingus to go back to Elizabeth Sullivan (whom we have no contact details for, other than her name) and ask her to check/correct the e-mail address that she put in as the recipient.
Otherwise, the voucher is just going to sit there and expire, much to the distress of all parties.
(Including, to be fair, Aer Lingus, since I'm guessing a €100 voucher is usually used just a 'helper' towards an over-€100 fare that might not have been bought otherwise.)
We've tried to find a useful contact address off the Aer Lingus website but have only received automated replies so far. Perhaps understandably, this isn't covered by their (otherwise excellent) online FAQ either. We've even tried a little google-fu to see if we can find any trace online of a [firstname] [lastname] who knows an Elizabeth Sullivan, but to no avail...
mrs.
ceemage has a fairly unusual first name, to the extent that she was able to get a gmail address in the highly-prized format [firstname][lastname]@gmail.com.In other words, no need to add a sequential number, year of birth or any other of that fannying around.
Of course, as XKCD has noted, this can lead to its own problems:
Depending on the exact nature of the stray e-mails she gets, she either just ignores these or does a bit of detective work to rectify the situation.
The latest e-mail of this type is particularly puzzling:
From: Aer Lingus Customer Service <vouchers@aerlingus.com&rt;
Date: 1 September 2014 21:44:54 BST
To: [firstname][lastname]@gmail.com
Subject: Your e-voucher
Aer Lingus {logo}
Happy Birthday!
€ 100.00
Expiry Date: 01 Sep 2015 Voucher number: [redacted]
Voucher name: [firstname] [lastname]
You have received a €100.00 Aer Lingus gift voucher from Elizabeth Sullivan.
Belated Happy Birthday
From
Elizabeth
Please note this is an informative email only, and replies to this email will fail.
Which is all very nice, but we have no idea who our mystery donor is.
It looks like a clear-cut case where Elizabeth Sullivan has assumed that the [firstname] [lastname] that *she* knows has the e-mail address [firstname][lastname]@gmail.com.
But she doesn't - we do.
Any suggestions for what we should do in response to this?
Really, we need to persuade Aer Lingus to go back to Elizabeth Sullivan (whom we have no contact details for, other than her name) and ask her to check/correct the e-mail address that she put in as the recipient.
Otherwise, the voucher is just going to sit there and expire, much to the distress of all parties.
(Including, to be fair, Aer Lingus, since I'm guessing a €100 voucher is usually used just a 'helper' towards an over-€100 fare that might not have been bought otherwise.)
We've tried to find a useful contact address off the Aer Lingus website but have only received automated replies so far. Perhaps understandably, this isn't covered by their (otherwise excellent) online FAQ either. We've even tried a little google-fu to see if we can find any trace online of a [firstname] [lastname] who knows an Elizabeth Sullivan, but to no avail...